Refund & Cancellation Policy

Last updated: November 3, 2026. We want every purchase to feel fair. Here is exactly how cancelling and refunds work. Questions: care@velocitysearch.net.

Monthly plans

• Cancel any time under Plans & Access in the Hub, or by emailing care@velocitysearch.net. No phone call and no chat needed.
• You keep your plan until the end of the month you already paid for. After that, your account moves to Free and your documents stay available.
• First-payment refund: if you ask within 7 days of your first payment on a plan and have not used its paid features (such as a tailored résumé, an interview report or a practice interview), we will refund that payment in full.
• After that, we do not refund part of a month or unused monthly uses.
• If you change plans, the Hub shows what you will pay before you confirm.

Ebooks and workbooks

Ebooks and workbooks are final sale once they are in your account, because each copy is made for you. If a file will not open or is damaged, email us and we will send a working copy.

Recruiter sessions ($75 for 30 minutes, $150 for 60 minutes)

• Reschedule free up to 24 hours before your time.
• Inside 24 hours, or if you do not join within 15 minutes of the start, the session counts as used.
• If you paid but have not booked yet, you can ask for a full refund within 30 days of paying.
• If we have to cancel, or your recruiter does not join, you choose a new time or a full refund.

Something went wrong

If the Hub failed to deliver something you paid for, email us within 30 days. We will fix it, give you the use back, or refund that charge.

How refunds are paid

Refunds go back to the card you paid with, through Stripe, usually within 5 to 10 business days.

Please ask before a chargeback

Email us first. Most problems are fixed the same week.

See also our Terms of Service and Privacy Policy.