ERP Functional Team Lead – HR / Payroll
Department: ERP Systems
Reports To: Director, ERP Systems
EEO/FLSA Status: Exempt
The ERP Functional Team Lead – HR/Payroll leads a team of functional specialists supporting JD Edwards and related ERP technologies across Human Resources and Payroll domains. This role combines hands-on functional expertise with leadership responsibility to ensure stable operations, effective delivery, and continuous improvement of business processes.
· Lead and develop a team of functional specialists supporting HR and Payroll systems.
· Establish clear roles, responsibilities, and performance expectations aligned to organizational goals.
· Provide coaching, feedback, and performance management to team members.
· Oversee prioritization and assignment of support, enhancements, and project work.
· Balance production support and project delivery to maintain service levels and commitments.
· Act as escalation point for complex issues and coordinate cross-functional resolution.
· Lead root cause analysis and ensure sustainable issue resolution.
· Ensure adherence to governance, change control, and compliance requirements.
· Support audit activities and enforce segregation of duties and control standards.
· Build relationships with business stakeholders and manage vendor performance.
· Provide oversight of functional deliverables and maintain accountability for outcomes.
· Oversee day-to-day support for HR and Payroll systems including JD Edwards.
· Ensure timely triage and resolution of issues, defects, and enhancements.
· Serve as functional authority on system capabilities and business alignment.
· Lead ERP initiatives across requirements, design, testing, and deployment.
· Translate business needs into functional specifications and guide solutions.
· Ensure proper testing, deployment, and production readiness.
· Act as a liaison between HR/Payroll teams and IT.
· Provide recommendations for system improvements and process optimization.
· Identify opportunities to improve efficiency, data integrity, and system utilization.
· Support ERP modernization and integration initiatives.
· Maintain documentation of processes and system changes.
· Support training for end users on system updates.
· Bachelor’s degree or equivalent experience.
· 8+ years ERP experience with HR/Payroll focus.
· Experience with JD Edwards EnterpriseOne.
· Experience leading teams or acting as a senior functional lead.
· Strong functional knowledge of HR and Payroll processes.
· ERP configuration, support, and implementation experience.
· Strong problem-solving and communication skills.
· Ability to manage multiple priorities.
· Experience with ERP integrations.
· Knowledge of audit and compliance frameworks.
· Experience with reporting or automation tools.